Terms of Service

These Terms of Service govern your use of the Veeya website and the AVA product. By using our website or subscribing to AVA, you agree to these terms. Please read them carefully.

1. Who we are

Veeya is the trading name of the company behind AVA.

References to "Veeya", "we", "us" or "our" in these terms refer to that entity.

2. Using our website

By accessing our website you agree to use it lawfully and in good faith. You must not use the website to transmit harmful, fraudulent or unlawful content. We reserve the right to restrict access to the website at any time without notice.

The website is provided for informational purposes. We make no warranties about the accuracy or completeness of its content.

3. The AVA service

AVA is a Digital Front Desk product that helps private dental clinics capture patient enquiries and convert them into confirmed appointments. The service is provided on a monthly subscription basis. 

We will use reasonable skill and care to provide the service. We do not guarantee that the service will be uninterrupted or error-free at all times, though we will work to resolve any issues promptly.

4. Subscriptions and payment

The AVA subscription is billed monthly. There is no minimum term. You may cancel at any time.

  • Setup fee: a one-time fee is charged at the start of the engagement to cover configuration, testing and go-live.

  • Monthly subscription: charged in advance on a rolling monthly basis.

  • Cancellation: you may cancel at any time by giving written notice. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.

  • Price changes: we will give at least 30 days' written notice of any price change.

Payment provider details: [INSERT — e.g. Stripe]. Payment terms and invoice details to be confirmed.

5. Setup and onboarding

Following payment of the setup fee, Veeya will configure AVA for your clinic based on the information you provide. You are responsible for ensuring the information you provide is accurate and complete.

Two rounds of revisions are included in the setup fee. Additional changes requested after go-live may be subject to additional charges, which will be agreed in writing before any work begins.

6. Your responsibilities

As a clinic customer you agree to:

  • Provide accurate information during onboarding and keep it up to date.

  • Use AVA only for lawful purposes and in accordance with these terms.

  • Not attempt to reverse-engineer, copy or resell any part of the AVA product.

  • Ensure your own compliance with applicable laws, including patient consent obligations under UK GDPR.

  • Sign a Data Processing Agreement with Veeya before AVA goes live at your clinic.

7. Data and privacy

How we collect and use personal data is described in our Privacy Policy, which forms part of these terms. By using our website or subscribing to AVA, you also agree to our Privacy Policy.

Clinic customers act as Data Controller for patient data processed through AVA. Veeya acts as Data Processor. A Data Processing Agreement must be signed before any patient data is handled.

8. Intellectual property

AVA, the Veeya name and all associated software, designs and documentation are the intellectual property of Veeya. Nothing in these terms grants you any ownership of or licence to our intellectual property beyond what is necessary to use the service as intended.

You retain ownership of any data you provide to us, including your clinic configuration and patient records.

9. Limitation of liability

To the fullest extent permitted by law:

  • Veeya is not liable for any indirect, consequential or loss-of-profit damages arising from your use of the service.

  • Our total liability to you in any 12-month period is limited to the total fees paid by you to Veeya in that period.

  • We are not liable for losses caused by circumstances beyond our reasonable control, including third-party service outages. 

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

10. Termination

Either party may terminate the subscription at any time by giving written notice. Termination takes effect at the end of the current billing month.

We reserve the right to suspend or terminate your access immediately if you breach these terms, fail to pay, or use the service in a way that could cause harm to others.

On termination, we will provide reasonable assistance to export your data on request. Data will be deleted from our systems within 30 days of termination unless a longer retention period is required by law.

11. Changes to these terms

We may update these terms from time to time. We will give at least 30 days' written notice of any material changes to clinic customers. Continued use of the service after that period constitutes acceptance of the updated terms.

For website visitors, the current version of these terms applies at the time of each visit.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.